Orders will be shipped via USPS or UPS within 2 business days of your order being placed on our website. You will receive tracking information via email once the order is shipped.
In the event you don’t absolutely love your pumping dress, please contact Molly@ShopKatieJane.com with subject line RETURN or EXCHANGE within 21 days of receiving your order. As we are a small mom-owned business, please know we will do our best to accommodate your requests whenever possible and want you to be happy with your pumping dresses.
We understand postpartum bodies are hard to shop for, so with that in mind we will process an exchange, free of charge, if a replacement dress is available in our inventory in your desired size and color at that time, as long as the clothing being exchanged has not been worn, altered, damaged, or washed, and has tags still intact.
For all returns, we will email you a prepaid return label to print to use to ship your order back. We will accept returns of clothing that has not been worn, altered, damaged, or washed, and that has tags still intact, and will process return payment within 10 business days of receipt of the return. Please allow additional time for the payment to show up on your bank or credit card statement, but contact us if more than 15 business days have passed since we approved your return and you still have not seen the refund.